Welcome to WindwardGifts.com. We are located in historic Gloucester Massachusetts, the nation's oldest seaport. Please feel free to contact us with your questions about any of the items that we sell. We will be happy to help you. Ph: 1-800-388-0762 Fax: 1-978-283-7438 windward01@adelphia.net Shipping Information We ship exclusively with UPS and we can not ship outside of the US. We offer UPS Ground Shipping as well as UPS 2nd Day Shipping. Our shipping charges are based upon the actual charge by UPS to ship the item from our warehouse to your address. You will see the shipping charge for your item after you enter the "Ship To:" address on the first screen of the ordering system. We ship all orders the same day that the order is placed or the next business day. As a result, UPS Ground shipments take from 1 day to 10 days to arrive. (the 10 day maximum number would be for West coast orders placed on a Friday that did not ship until Monday). 2nd Day Air shipments will arrive in 1-5 days as orders placed late on Friday or on Saturday or Sunday will not ship until Monday. We are sorry but we do not offer Saturday Delivery, Overnight Shipping, or Same Day Service. We cannot ship to P.O. Boxes, Alaska, or Hawaii. Return Policy and Satisfaction Guarantee We offer a 30 day 100% satisfaction guarantee. If an item that you receive from us is damaged, call our toll-free number (800-388-0762) and we will pay to have UPS pick up the damaged item and then ship a replacement. If you are unhappy with an item, you may return it to us within 30 days of delivery for a refund of the purchase price. If you need to return an item that is not being replaced you must call us to request a return authorization number which must be written on the outside of the shipping carton. The return authorization number makes it possible for us to credit your account immediately when the item arrives at our warehouse. Our warehouse staff is not allowed to accept delivery of any packages that do not have a return authorization number visible on the outside of the package. Any returned items that arrive at our warehouse unexpectedly either by return without a return authorization number or by refusal of original delivery will be subject to a 10% restocking fee and will not be credited for the original shipping charge. There is no restocking fee for any item returned with a return authorization number.